Excited about trading and cryptocurrency? Solving issues is your thing? Passionate about helping people? Seems like you belong with us.
As a CSS you will help our customers and deliver an amazing experience with every interaction. You will resolve technical product-related issues and educate customers on how to operate our product in the best manner.
You will serve as a source of knowledge of our platform, trading and the cryptocurrency domain, and collaborate with other teams in order to get things done.
This is a great opportunity to join a fast-growing startup and grow with us.
Key Responsibilities
- Provide excellent, high paced, personalized support to our users and partners, while understanding their needs and ensure their satisfaction.
- Investigate technical issues, identify, reproduce and report bugs to the development team until resolution.
- Serve as the liaison between our customers and the product team, while gathering customers’ feedback and feature requests to shape and improve our product.
What You Must Have
- Excellent written and verbal communication skills in English.
- Excellent interpersonal skills and multitasking abilities.
- Positive attitude and attention to both small details and the macro view.
- Fast learning capabilities and willingness to work in a fast-paced startup environment.
- Strong interest and knowledge of trading and the crypto industry.
Nice to Have
- Relevant professional experience in the Customer Support field.
- Already a Cornix user.
